Refund & Return Policy
At Primezo, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.
Eligibility for Returns
If you are not satisfied with your purchase, you may request a refund within 60 days of your original delivery date, subject to our refund policy.
No return is required. For health, safety, and hygiene reasons, we do not accept returned products. If a refund is approved, you may keep or safely dispose of the product.
Returns
We do not accept physical returns of opened or unopened products.
Please do not mail products back to us unless specifically instructed by our customer support team.
Non-Refundable Items
Refunds may not be available for:
- Requests made outside the 60-day guarantee period
- Items marked as final sale, where clearly stated at the time of purchase
- Orders that have already been refunded
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos or additional information to verify the issue. Once approved, we will offer a replacement or refund at no additional cost.
Refund Process
Once an eligible return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.
Original shipping fees are non-refundable, unless the return is due to an error on our part.
Subscription Orders
Primezo offers optional subscription plans for customer convenience. By enrolling in a subscription, you agree to receive recurring shipments at the selected interval and to be charged automatically unless the subscription is modified or canceled.
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Subscription orders are final once processed and shipped
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Refunds are not available for subscription orders that have already shipped
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Customers may modify, pause, or cancel subscriptions at any time prior to the next billing cycle through their account or by contacting customer support
We recommend managing subscriptions at least 48 hours before the next scheduled billing date to avoid unwanted charges.
How to Request a Return or Refund
To initiate a return or refund request, please contact our customer support team at:
Include your order number and a brief explanation of your request. Unauthorized returns will not be accepted.
Policy Updates
Primezo reserves the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon posting on our website.